Frequently Asked Questions

We know you might have a few questions before you shop with us. Here are the answers to the things we hear most often. If you don’t see what you’re looking for, just send us an email at [email protected]. We’re always happy to help.

How long will it take to get my order?

We process orders within 1 to 2 business days after you place them. Shipping times depend on where you live. Most orders arrive within 7 to 14 business days. You’ll get a confirmation email with tracking information as soon as your package leaves our door, so you can follow along on its journey.

How do I track my package?

Once your order ships, we send you a tracking number by email. You can use that number on our website or the carrier’s site to see exactly where your package is. If the tracking info hasn’t updated in a few days, don’t worry. Sometimes carriers are just slow to scan. Give it a little time, and reach out to us if it stays stuck for more than a week.

What is your return policy?

We want you to be happy with your purchase. If something isn’t right, you can return items within 30 days of receiving them. We ask that items be unused and in their original packaging. To start a return, just email us at [email protected] with your order number, and we’ll walk you through the steps. Once we receive your return, we’ll issue a refund to your original payment method within 5 to 7 business days.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also take PayPal for your convenience. Our checkout process is secure and encrypted, so your payment information is always protected.

How can I be sure about the quality of your products?

We care about what we sell. Before anything goes on our site, we check it for quality and make sure it matches the description. We also read customer feedback closely. If a product doesn’t live up to our standards, we take it down. That way, what you see is what you get, and we keep our shelves stocked with things we’d use ourselves.

What do you do with my personal information?

Your privacy matters to us. We only use your information to process your order and keep you updated on its status. We never sell or share your personal data with third parties for marketing purposes. We follow strict data protection rules, including GDPR and CCPA, to keep your information safe. You can read our full privacy policy on our website for more details.

What if my package arrives damaged?

That’s a bummer, and we’re sorry it happened. If your order shows up damaged, please email us at [email protected] within 48 hours of delivery. Include a photo of the damage and your order number. We’ll make it right, whether that means sending a replacement or issuing a full refund. No hassle, no stress.

Still have questions? We’re here for you. Reach out anytime at [email protected], and we’ll get back to you as soon as we can.